Office Manager - Lead Total Patient Experience & Growth

Eye Care Clarkson Eyecare; Cincinnati (AR); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Benefits package

401k matching

PTO & Holidays

Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Office Manager to drive a world-class Total Patient Experience at a location, maximizing retail sales while supporting patients' medical needs.

The role oversees all office operations including team support, merchandising, inventory, training, and safety, with independent judgment to manage overall performance. A state optician’s license may be required where applicable.

Qualifications

• Management experience required.
• Industry related experience beneficial.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Management experience

Operations management

Leadership

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Office Manager to drive a world-class Total Patient Experience at a location, maximizing retail sales while supporting patients' medical needs.

The role oversees all office operations including team support, merchandising, inventory, training, and safety, with independent judgment to manage overall performance. A state optician’s license may be required where applicable.