Office Manager - Drive Optical Sales & Patient Experience

EyeCare Partners; Kitty Hawk (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

EyeCare Partners, a leading nationwide eye care network, seeks an Office Manager to drive sales and the Total Patient Experience across a single location. You will oversee operations, staff development, inventory, and safety to maximize revenue and EBITDA.

The role requires a state optician license where applicable and strong proficiency in office software. Responsibilities include coordinating with doctors, managing HR tasks, conducting reviews, and ensuring adherence to HIPAA/OSHA, as well as

Qualifications

• Industry related experience will be beneficial.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

HR management

Team coaching

Recruitment

KPI tracking

Education

HSD or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners, a leading nationwide eye care network, seeks an Office Manager to drive sales and the Total Patient Experience across a single location. You will oversee operations, staff development, inventory, and safety to maximize revenue and EBITDA.

The role requires a state optician license where applicable and strong proficiency in office software. Responsibilities include coordinating with doctors, managing HR tasks, conducting reviews, and ensuring adherence to HIPAA/OSHA, as well as