Patient Experience & Operations Manager

eyecarecenter, OD, PA; High Point (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

EyeCare Partners is seeking an Office Manager to deliver a world class Total Patient Experience while maximizing retail sales and supporting patients' medical needs. You will oversee all location operations, including team support, merchandising, inventory, training and safety, and will possess a State Optician's License where required.

The role requires independent judgment to drive revenue growth, manage payroll and expenses, and maintain facility standards in a clinical setting.

Qualifications

• Industry related experience will be beneficial.
• Mangement experience required.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Industry related experience

Management experience

Education

HSD or GED

ABO, NCLE, LDO could be preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Office Manager to deliver a world class Total Patient Experience while maximizing retail sales and supporting patients' medical needs. You will oversee all location operations, including team support, merchandising, inventory, training and safety, and will possess a State Optician's License where required.

The role requires independent judgment to drive revenue growth, manage payroll and expenses, and maintain facility standards in a clinical setting.