Office Concierge & Mail Services Associate

SPS North America; Herndon (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses for referrals

Paid time off

Medical, dental, vision benefits

401k with matching

Job summary

SPS North America in Herndon, VA is seeking a Client Services Associate to provide exceptional office and mail services and support the front desk. You will manage inbound/outbound mail, shipping/receiving, office supplies, and front-of-office coverage with a focus on prompt, courteous service.

Ideal candidates have strong communication, organizational skills, and the ability to handle multiple tasks. This on-site role offers opportunities for growth in a busy workplace environment with SPS’s

Qualifications

• High school diploma or equivalent.
• 1+ years preferred.
• Ability to work assigned hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.
• Maintain a professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provide 5-star customer service to all employees.
• Receive inbound mail/packages and sort and input into chain of custody software.
• Manage outgoing mail/package transactions.
• Perform duties related to shipping and receiving materials.
• Notify employees of inbound deliveries.
• Distribute mail/packages to personnel.
• Serve as a point of contact for mail/package inquiries.
• Operate daily key functions of office devices and replenish supplies.
• Submit work orders for requests.
• Restock and maintain pantry, conference, kitchen, and meeting spaces.
• Set up meeting and conference rooms.
• May assist with moves within facilities and light maintenance.
• Maintain neat and orderly service center area and monitor supplies.
• Assist with copy/print orders and monitor equipment for functionality.
• Proactively seek additional work during downtime.
• Build professional relationships with customers and teams.
• Maintain professionalism and composure with colleagues.
• Train backups and provide guidance on policies and procedures.

Skills

Customer service

MS Office

Communication skills

Multitasking

Organization

MFD knowledge

Shipping/receiving

Education

High school diploma

Job description

SPS North America in Herndon, VA is seeking a Client Services Associate to provide exceptional office and mail services and support the front desk. You will manage inbound/outbound mail, shipping/receiving, office supplies, and front-of-office coverage with a focus on prompt, courteous service.

Ideal candidates have strong communication, organizational skills, and the ability to handle multiple tasks. This on-site role offers opportunities for growth in a busy workplace environment with SPS’s