Office Concierge & Mail Services Associate

SPS North America; Portland (ME); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Career growth

Learning & Development

Recognition programs

Job summary

SPS North America seeks a Client Services Associate to handle mail processing, shipping/receiving, and front-of-office support. You will ensure barista/pantry areas are stocked and meeting spaces are set up, while delivering friendly service to SPS employees and clients.

The role requires organizational skills, reliability, and the ability to manage multiple tasks with professionalism. A High School Diploma and basic computer skills are expected.

Qualifications

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.
• Maintain professional appearance and attitude.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.

Skills

Customer service

Organization

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Chain of custody software

Copy/print equipment

Job description

SPS North America seeks a Client Services Associate to handle mail processing, shipping/receiving, and front-of-office support. You will ensure barista/pantry areas are stocked and meeting spaces are set up, while delivering friendly service to SPS employees and clients.

The role requires organizational skills, reliability, and the ability to manage multiple tasks with professionalism. A High School Diploma and basic computer skills are expected.