Office Experience Concierge

Spsnorthamerica; Washington (District of Columbia); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Job summary

We are seeking a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees. You will greet in the morning, provide thoughtful service throughout the day, and bid farewell at the end, creating an exceptional in-office experience.

This role blends hospitality, administrative coordination, and personalized service in a fast-paced corporate setting, ideal for someone who thrives on delighting others and going above

Qualifications

• High School Diploma required; degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy, adaptable, and proactive in a fast-paced environment.
• Professional, discreet, and service-oriented with a polished demeanor.
• Hospitality or customer service certification is a plus.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.
• Serve as a point of contact for client safety and well-being.

Skills

Hospitality

Client service

Communication

Organization

Problem solving

Tech-savvy

Education

High School Diploma

Hospitality-related degree preferred

Job description

We are seeking a proactive Workplace Experience Ambassador to transform the office into a welcoming, seamless environment for clients, visitors, and employees. You will greet in the morning, provide thoughtful service throughout the day, and bid farewell at the end, creating an exceptional in-office experience.

This role blends hospitality, administrative coordination, and personalized service in a fast-paced corporate setting, ideal for someone who thrives on delighting others and going above