Workplace Experience Ambassador

SPS North America; Washington (District of Columbia); On-site; USD 52,000 - 60,000; Full time

Job summary

SPS North America is seeking a proactive Workplace Experience Ambassador in Washington, DC to create a welcoming, seamless in-office experience for clients, visitors, and employees. The role blends hospitality, administrative coordination, and personalized service to delight and exceed expectations.

The position involves client engagement, office and concierge support, event and catering coordination, workspace management, and safety-conscious operations in a corporate environment.

Qualifications

• High School Diploma required, degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy and proactive in a fast-paced environment.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Gather and analyze client feedback to enhance services and improve experiences.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Hospitality

Customer service

Communication

Organization

Problem solving

Tech-savvy

Education

High School Diploma

Tools

Printer management

Scanners

Job description

Washington, District of Columbia, United States

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Elevate Every Moment

We're seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You'll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end - creating an exceptional in-office experience for clients, visitors, and employees.

This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.

What You'll Do

Client Engagement

• Greet and welcome clients and guests with warmth and professionalism
• Anticipate client needs and deliver personalized, thoughtful service
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments
• Build lasting relationships and positively shape the office culture

Office and Concierge Services

• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
• Provide information and arrange services, including transportation, local amenities, and dining experiences
• Support document scanning, printing, and office supply delivery

Event and Catering Support

• Coordinate catering for meetings and events, ensuring high-quality presentation
• Assist in planning and executing office events, including setup, decorations, and guest management

Workspace Management

• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs
• Maintain client lounges, reception areas, and shared spaces at a high standard

Feedback and Continuous Improvement

• Gather and analyze client feedback to enhance services and improve experiences
• Proactively identify areas for improvement and implement solutions

Emergency Response

• Be familiar with emergency procedures and guide clients and guests safely in emergency situations
• Serve as a point of contact for client safety and well-being

What You Bring

• High School Diploma required, degree in hospitality or related field preferred
• Experience in client-facing or hospitality roles in a corporate setting
• Strong communication, organization, and problem-solving skills
• Tech-savvy, adaptable, and proactive in a fast-paced environment
• Professional, discreet, and service-oriented with a polished demeanor
• Hospitality or customer service certification is a plus

Physical Requirements

• Ability to lift/move 40-60 lbs. using standard equipment
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Manual dexterity and vision to operate office equipment and perform assigned duties

Why This Role Matters

As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$25 - $