Workplace Experience Concierge

Socket.dev; San Francisco (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

401k w/ matching

Medical, dental, vision

Job summary

SPS is seeking an Office & Front Desk Coordinator to create a welcoming, seamless, and memorable in-office experience for clients, visitors, and employees. You’ll blend hospitality, admin coordination, and personalized service to delight others and exceed expectations.

In this role you will greet guests, coordinate events and catering, manage workspace needs, and act as a central contact for client requests, while ensuring a safe, organized, and client-focused environment.

Qualifications

• High School Diploma required, degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Anticipate client needs and deliver personalized, thoughtful service.
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments.
• Build lasting relationships and positively shape the office culture.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Provide information and arrange services, including transportation, local amenities, and dining experiences.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Assist in planning and executing office events, including setup, decorations, and guest management.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs.
• Maintain client lounges, reception areas, and shared spaces at a high standard.
• Gather and analyze client feedback to enhance services and improve experiences.
• Proactively identify areas for improvement and implement solutions.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Hospitality

Customer service

Communication

Organization

Problem solving

Tech-savvy

Education

High School Diploma

Degree in hospitality or related field preferred

Job description

SPS is seeking an Office & Front Desk Coordinator to create a welcoming, seamless, and memorable in-office experience for clients, visitors, and employees. You’ll blend hospitality, admin coordination, and personalized service to delight others and exceed expectations.

In this role you will greet guests, coordinate events and catering, manage workspace needs, and act as a central contact for client requests, while ensuring a safe, organized, and client-focused environment.