Office Coordinator HME

UEW Health; Aiken (SC); On-site; USD 54,443,000 - 60,174,000; Full time

Job summary

UEW Health in Aiken, SC seeks an Office Coordinator HME to serve as the administrative hub of the branch. You will handle patient documentation, coordinate with Nurse Navigator HME and Service Technician HME, and maintain HIPAA-compliant records.

The role requires 2 years in medical offices, familiarity with ICD-10 and DME documentation, and proficiency with DME software and spreadsheets. Strong organization and data-entry accuracy are essential in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in a medical office, healthcare administration, or DME environment.
• Familiarity with medical terminology, ICD-10 coding basics, DME documentation standards.
• Proficiency to learn DME software and use standard spreadsheet software. Excellent data entry speed and accuracy.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Nurse Navigator HME Support: receive, review, and organize incoming documentation for patients.
• Service Technician HME Support: prepare delivery tickets, setup instructions, and patient compliance paperwork for Service Technician HME.
• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.
• Ensure Service Technician HME return completed, signed delivery documentation to the office.
• Billing Support: Review all completed order files for documentation accuracy and completion before billing.
• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.
• General Administration: Interacts with patients to address inquiries, concerns and complaints.
• Interacts with clinicians to support service delivery and route complex inquiries to the appropriate personnel.
• Maintain secure, HIPAA-compliant electronic and physical patient records.

Skills

Excellent organizational skills

Multitasking

Data entry speed

Tools

DME software

Spreadsheet software

Job description

Overview

TheOffice CoordinatorHME(“Home Medical Equipment”)serves as the administrative hubof an assigned branchlocation, ensuring the efficient operation of the office. This role ensures seamless communication andaccuratedocumentation flow betweenNurse Navigator HME,ServiceTechnicianHME, andBranch Manager HME personnel.The ideal candidate is highly organized, detail-oriented, and deeply familiar with medical documentation requirements, ensuring that compliance ismaintainedand patient equipment needs are met efficiently.This position typically reports to the BranchManagerHMEor Nurse Navigator HMEat a certain location.

Responsibilities

• Nurse Navigator HMESupport:

• Under Nurse Navigator HME guidance – receive, review, and organize incomingdocumentation for patients.

• Service Technician HME Support:

• Preparedeliverytickets, setup instructions, and patient compliance paperwork forServiceTechnicianHME.

• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.

• EnsureService Technician HMEreturn completed, signed delivery documentation to the office.

• BillingSupport:

• Reviewall completed order files fordocumentationaccuracy and completion before billing.

• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.

• General Administration:

• Interacts with patients to address inquiries,concernsand complaints

• Interacts with clinicians to support service delivery and route complex inquiries to theappropriate personnel.

• Maintain secure, HIPAA-compliant electronic and physical patient records.

Qualifications

• Experience:Minimum of 2 years of experience in a medical office, healthcare administration, ordurable medical equipment (“DME”)environment.

• Knowledge:Familiarity with medical terminology, ICD-10 coding basics,DME documentation standards.

• Skills:Proficiencyto learn DMEsoftware andusestandard spreadsheetsoftware. Excellent data entry speed and accuracy.

• Attributes:Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Pay Range

USD $19.00 - USD $21.00 /Hr.