Office Coordinator HME

United Energy Workers Healthcare; South Carolina; On-site; USD 26,000 - 29,000; Full time

Job summary

United Energy Workers Healthcare is seeking an Office Coordinator HME to serve as the administrative hub of a branch, coordinating between Nurse Navigator HME, Service Technician HME, and Branch Manager HME to ensure compliant documentation and timely patient equipment delivery.

The ideal candidate is highly organized, detail oriented, with experience in medical office administration, HIPAA practices, and basic billing support to help prevent claim delays.

Qualifications

• Minimum 2 years in a medical office, healthcare administration, or DME setting.
• Familiar with medical terminology, ICD-10 basics, and DME documentation standards.
• Proficient in learning DME software and standard spreadsheet tools.
• Able to maintain HIPAA-compliant records and multitask in a fast-paced environment.

Responsibilities

• Receive, review, and organize incoming patient documentation under Nurse Navigator HME guidance.
• Prepare delivery tickets, setup instructions, and patient compliance paperwork for Service Technician HME.
• Update tracking systems for delivery schedules, equipment pickups, and maintenance requests.
• Ensure return of completed, signed delivery documentation to the office.
• Review completed order files for documentation accuracy before billing.
• Assist in resolving basic billing denials or front-end documentation errors.
• Interact with patients and clinicians to address inquiries and support service delivery.

Skills

Data entry speed

Multitasking

Organizational skills

HIPAA awareness

Tools

DME software

Spreadsheet software

Job description

The Office Coordinator HME (“Home Medical Equipment”) serves as the administrative hub of an assigned branch location , ensuring the efficient operation of the office . This role ensures seamless communication and accurate documentation flow between Nurse Navigator HME , S ervice T echnician HME , and Branch Manager HME personnel . The ideal candidate is highly organized, detail-oriented, and deeply familiar with medical documentation requirements, ensuring that compliance is maintained and patient equipment needs are met efficiently . This position typically reports to the Branch Manager HME or Nurse Navigator HME at a certain location.

Responsibilities

• Nurse Navigator HME Support:
• Under Nurse Navigator HME guidance – r eceive, review, and organize incoming documentation for patients .
• Service Technician HME Support :
• Prepare delivery tickets, setup instructions, and patient compliance paperwork for S ervice T echnician HME .
• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.
• Ensure Service Technician HME return completed, signed delivery documentation to the office.
• Billing Support:
• Review all completed order files for documentation accuracy and completion before billing.
• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.
• General Administration:
• Interacts with patients to address inquiries, concerns and complaints
• Interacts with clinicians to support service delivery and route complex inquiries to the appropriate personnel .
• Maintain secure, HIPAA-compliant electronic and physical patient records .

Qualifications

• Experience: Minimum of 2 years of experience in a medical office, healthcare administration, or durable medical equipment (“ DME ”) environment.
• Knowledge: Familiarity with medical terminology, ICD-10 coding basics , DME documentation standards.
• Skills: P roficiency to learn DME software and use standard spreadsheet software . Excellent data entry speed and accuracy.
• Attributes: Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Pay Range

USD $19.00 - USD $21.00 /Hr.