Office Coordinator HME

United Energy Workers Healthcare; Aiken (SC); On-site; USD 26,000 - 29,000; Full time

Job summary

United Energy Workers Healthcare is seeking an Office Coordinator HME to serve as the administrative hub of a branch. You will handle patient documentation, billing prep, and coordination with Nurse Navigator HME and Service Technician HME teams.

The role requires 2+ years in medical administration, strong organizational skills, and the ability to maintain HIPAA-compliant records. On-site position with competitive pay in USD per hour.

Qualifications

• Minimum of 2 years in a medical office, healthcare administration, or DME environment.
• Familiarity with medical terminology, ICD-10 basics, and DME documentation standards.
• Proficiency to learn DME software and use standard spreadsheet software.
• Excellent data entry speed and accuracy.

Responsibilities

• Receive, review, and organize incoming documentation for patients under Nurse Navigator HME guidance.
• Prepare delivery tickets, setup instructions, and patient compliance paperwork for Service Technician HME.
• Update tracking systems for delivery schedules, equipment pickups, and maintenance requests.
• Ensure completion and return of signed delivery documentation to the office.
• Review completed order files for documentation accuracy before billing; assist with basic billing denials or front-end errors.
• Interact with patients to address inquiries, concerns, and complaints; escalate complex issues to appropriate personnel.
• Maintain HIPAA-compliant electronic and physical patient records.

Skills

Data entry

Organizational skills

Multitasking

DME software

Tools

Spreadsheet software

DME software

Job description

Overview

TheOffice CoordinatorHME(“Home Medical Equipment”)serves as the administrative hubof an assigned branchlocation, ensuring the efficient operation of the office. This role ensures seamless communication andaccuratedocumentation flow betweenNurse Navigator HME,ServiceTechnicianHME, andBranch Manager HME personnel.The ideal candidate is highly organized, detail-oriented, and deeply familiar with medical documentation requirements, ensuring that compliance ismaintainedand patient equipment needs are met efficiently.This position typically reports to the BranchManagerHMEor Nurse Navigator HMEat a certain location.

Responsibilities

• Nurse Navigator HMESupport:

• Under Nurse Navigator HME guidance – receive, review, and organize incomingdocumentation for patients.

• Service Technician HME Support:

• Preparedeliverytickets, setup instructions, and patient compliance paperwork forServiceTechnicianHME.

• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.

• EnsureService Technician HMEreturn completed, signed delivery documentation to the office.

• BillingSupport:

• Reviewall completed order files fordocumentationaccuracy and completion before billing.

• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.

• General Administration:

• Interacts with patients to address inquiries,concernsand complaints

• Interacts with clinicians to support service delivery and route complex inquiries to theappropriate personnel.

• Maintain secure, HIPAA-compliant electronic and physical patient records.

Qualifications

• Experience:Minimum of 2 years of experience in a medical office, healthcare administration, ordurable medical equipment (“DME”)environment.

• Knowledge:Familiarity with medical terminology, ICD-10 coding basics,DME documentation standards.

• Skills:Proficiencyto learn DMEsoftware andusestandard spreadsheetsoftware. Excellent data entry speed and accuracy.

• Attributes:Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Pay Range

USD $19.00 - USD $21.00 /Hr.