Customer Service Rep HHC Home Medical Equipment Retail

Henry Ford Health; Jackson (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health is seeking a detail-oriented individual to provide exceptional customer service in a medical office setting. The role requires on-site scheduling within business hours, a strong desire to learn, and the ability to be taught as well as learn independently.

Knowledge of home medical equipment and medical terminology is encouraged, with proficiency in computer, phone, and interpersonal skills being essential for daily operations.

Qualifications

• High school diploma or GED required.
• Proficient with personal computers and standard office equipment.
• Strong written and verbal communication.
• Organizational and interpersonal competencies for medical office environments.
• Ability to perform mathematical calculations accurately.
• Analytical capability to gather data, compile reports, and manage special projects.
• Proficiency in face-to-face, telephone, and computer-based communication.
• Ability to work independently and collaboratively within a team.
• Professional demeanor consistent with medical office standards.
• College coursework in business or related field is preferred.
• Familiarity with medical terminology and home medical equipment is preferred.
• Self-directed work approach with demonstrated ability to learn independently.

Skills

Computer skills

Written & verbal communication

Organizational skills

Interpersonal skills

Numerical calculations

Data gathering & reporting

Independent & team work

Professional demeanor

Education

High school diploma or GED

College coursework in business

Job description

Job Description

The ideal candidate will have exceptional customer service skills, be willing to work a flexible on-site schedule within the HME business hours, have a strong desire to learn, and be open to being taught as well as learning independently. Knowledge of HME and/or medical terminology is encouraged. Proficiency in computer, phone and interpersonal skills is essential.

Qualifications

Education & Experience

Required Qualifications:

• High school diploma or GED
• Demonstrated proficiency with personal computers and standard office equipment
• Strong written and verbal communication skills
• Organizational and interpersonal competencies essential for professional medical office environments
• Ability to perform mathematical calculations accurately
• Analytical capability to gather data, compile reports, and manage special projects
• Proficiency in face-to-face, telephone, and computer-based communication
• Ability to work independently and collaboratively within a team structure
• Professional demeanor consistent with medical office standards

Preferred Qualifications:

• College coursework in business or related field
• Familiarity with medical terminology and home medical equipment (HME) industry knowledge
• Self-directed work approach with demonstrated ability to learn independently