Medical Office Intake Coordinator (Non-Clinical)

Medical Services of America; Irmo (SC); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Company paid employee life insurance

401(k) retirement with a generous company match

Opportunities for advancement

Job summary

An established industry player is seeking a detail-oriented Medical Office Intake Coordinator to join their team. In this vital role, you will be responsible for managing customer communications, coordinating referrals, and ensuring accurate documentation for service delivery. You will also handle insurance verifications and assist with cash transactions, contributing to the smooth operation of the office. This position offers a supportive environment where you can develop your skills and advance your career in the healthcare sector. If you are passionate about providing excellent customer service and want to make a difference in patients' lives, this is the perfect opportunity for you.

Qualifications

• Experience in a medical office or HME industry preferred.
• Valid driver's license and auto-liability insurance required.

Responsibilities

• Answer and direct telephone calls professionally.
• Coordinate customer information and maintain records.
• Complete insurance verifications accurately.

Skills

Customer Service Skills

Telephone Communication

Insurance Verification

Education

High School Diploma or GED

Tools

Log Management Systems

Job description

Medical Office Intake Coordinator (Non-Clinical)

Job Description:

• Answers, screens and directs telephone calls in a polite and professional manner.
• Receives orders from referral sources and maintains log of referrals.
• Communicates new referrals/reoccurring deliveries to Logistics Manager for scheduling customer set up.
• Coordinates all customer information and establishes customer records while ensuring all information and records are current and complete.
• Monitors and records customer, physician and referral source communications. Notifies appropriate personnel of a particular service or response.
• Ensures all qualifying documentation is received prior to delivery.
• Completes insurance verifications in a timely and accurate manner.
• Works suspended revenue on a daily basis and assists with inventory as requested.
• Processes over-the-counter cash transactions and performs end-of-the-day cash account balancing.
• Develops and maintains knowledge of home care products and services offered by the company and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.

Job Requirements:

• High School Diploma or General Education Degree (GED) required.
• Previous medical office or HME industry experience preferred.
• Valid driver's license and auto-liability insurance required.
• Excellent telephone and customer service skills

MSA offers competitive pay and excellent benefits:

• Paid Time Off
• Health Insurance
• Company paid employee life insurance
• 401(k) retirement with a generous company match
• Opportunities for advancement
• Many other great benefits

We are an equal opportunity employer

Base pay range: $14.00/hr - $17.00/hr

Employment type: Full-time

Seniority level: Associate

Job function: Health Care Provider, Administrative, and Other

Industries: Hospitals and Health Care, Office Administration, and Administrative and Support Services