Office Assistant / Service Coordinator

Generator Supercenter of Austin; Ashburn (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Paid vacation time

Medical, dental, and vision insurance

Supportive team environment

Training and growth opportunities

Job summary

Generator Supercenter of Austin in Ashburn, Virginia is seeking a highly organized and customer-focused administrative assistant to support daily office operations. This role includes communicating with customers, scheduling appointments, and assisting with various administrative tasks.

The ideal candidate will possess strong customer service skills and a friendly demeanor, capable of thriving in a fast-paced environment. The position offers a supportive team environment with training and growth opportunities.

Qualifications

• Strong customer service and communication skills.
• Professional, patient, and friendly phone demeanor.
• Excellent organizational and multitasking abilities.
• Strong attention to detail.
• Experience in scheduling or administration preferred.

Responsibilities

• Answer incoming phone calls and assist customers professionally.
• Contact leads and schedule appointments for sales estimators.
• Coordinate and schedule service appointments.
• Maintain accurate customer records and documentation.
• Support day-to-day office operations.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Microsoft Excel

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Position Summary

We are seeking a highly organized and customer-focused administrative assistant to join our team. This position plays a critical role in supporting daily office operations, communicating with customers, scheduling appointments, helping coordinate inspections, and assisting with administrative tasks. The ideal candidate is friendly, patient, detail-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers professionally and courteously
• Contact leads and schedule appointments for sales estimators
• Coordinate and schedule service appointments
• Pull permits and assist with permit tracking for various Maryland countiesSchedule and coordinate inspections with local jurisdictions
• Maintain accurate customer records and documentation
• Communicate effectively with customers, field staff, inspectors, and office team members
• Assist with data entry, spreadsheets, and general administrative duties
• Support day-to-day office operations and collaborate closely with team members

Qualifications

• Strong customer service and communication skills
• Professional, patient, and friendly phone demeanor
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Proficiency with Microsoft Excel and basic computer applications
• Ability to work independently while contributing to a team environment
• Scheduling or administrative experience preferred, but we are willing to train the right candidate
• Experience in construction, home services, or permitting is a plus

Schedule

• Monday through Friday, 8:30 AM – 4:30 PM
• Occasional weekend lead follow-up and scheduling may be required

Benefits

• Paid vacation time
• Medical, dental, and vision insurance
• Supportive team environment
• Training and growth opportunities