Office Assistant / Service Coordinator

Generator Supercenter of Annapolis; Annapolis (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training and growth opportunities

Job summary

Generator Supercenter of Annapolis is seeking a highly organized administrative assistant to support daily office operations and customer interactions. The successful candidate will manage phone calls, schedule appointments, and assist with various administrative tasks in a fast-paced environment.

This role requires excellent communication skills, attention to detail, and the ability to multitask efficiently. Join our team and contribute to our commitment to exceptional customer service.

Qualifications

• Strong customer service and communication skills.
• Professional, patient, and friendly phone demeanor.
• Excellent organizational and multitasking abilities.

Responsibilities

• Answer incoming phone calls and assist customers professionally.
• Contact leads and schedule appointments for sales estimators.
• Coordinate and schedule service appointments.
• Maintain accurate customer records and documentation.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Multitasking abilities

Proficiency with Microsoft Excel

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

About Us

We are a busy, fast-paced generator installation and service company specializing in residential standby generators. As a certified Generac dealer, we provide generator sales, installation, permitting, inspections, and ongoing service throughout Maryland. We pride ourselves on delivering exceptional customer service and maintaining strong relationships with our customers.

Position Summary

We are seeking a highly organized and customer-focused administrative assistant to join our team. This position plays a critical role in supporting daily office operations, communicating with customers, scheduling appointments, helping coordinate inspections, and assisting with administrative tasks. The ideal candidate is friendly, patient, detail-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers professionally and courteously
• Contact leads and schedule appointments for sales estimators
• Coordinate and schedule service appointments
• Pull permits and assist with permit tracking for various Maryland counties
• Schedule and coordinate inspections with local jurisdictions
• Maintain accurate customer records and documentation
• Communicate effectively with customers, field staff, inspectors, and office team members
• Assist with data entry, spreadsheets, and general administrative duties
• Support day-to-day office operations and collaborate closely with team members

Qualifications

• Strong customer service and communication skills
• Professional, patient, and friendly phone demeanor
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Proficiency with Microsoft Excel and basic computer applications
• Ability to work independently while contributing to a team environment
• Scheduling or administrative experience preferred, but we are willing to train the right candidate
• Experience in construction, home services, or permitting is a plus

Schedule

• Monday through Friday, 8:30 AM – 4:30 PM
• Occasional weekend lead follow-up and scheduling may be required

Benefits

• Paid vacation time
• Medical, dental, and vision insurance
• Supportive team environment
• Training and growth opportunities