Office Assistant RMG

rivhs; Hampton (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

The Office Assistant at Riverside Health System in Hampton, VA works under the office manager to handle insurance eligibility, patient registration, and related data entry in the patient registration software, greets patients, and answers phone lines. This role supports a welcoming front desk and ensures accurate patient information.

Preferred candidates have a high school diploma and 1–3 years of medical office experience; on-site duties include scheduling, referrals, chart prep, and

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of medical office experience preferred.

Responsibilities

• Greet patients and answer phone lines.
• Handle insurance eligibility and patient registration in the registration software.
• Enter patient demographics accurately.
• Assist with scheduling appointments and creating referrals.
• Prepare charts and maintain reception area and mail distribution.
• Identify and report billing or compliance anomalies.

Skills

Customer service

Data entry

Phone etiquette

Reception duties

Education

High school or equivalent

Tools

Registration software

Job description

Hampton, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Qualifications

Education

, High school or equivalent (Preferred)

Experience

1-3 years Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .