Office Assistant Medical ED

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

101 Riverside Hospital, Inc. in Newport News, VA is seeking an Office Assistant to support the office manager. The role involves patient registration, insurance eligibility, scheduling, greeting patients, and handling phone lines with accurate demographic updates.

Responsibilities include chart prep, referrals, and ensuring smooth daily operations while identifying and reporting any compliance concerns. This position emphasizes teamwork and patient-centered service in a busy clinical setting.

Qualifications

• Education , High school or equivalent (Preferred)
• Experience Medical Office experience (Preferred)

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation.
• Obtains referrals and insurance information.
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
• Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.
• Promotes the daily workflow.
• Preps charts in advance of visit.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Check-in process and demographic updates done in timely manner.
• Manages patient expectations with clear explanations.
• Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
• Observes transfer and on-hold techniques.

Skills

Medical office experience

Education

High school or equivalent

Job description

Newport News, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The office assistant works under the direct supervision of the office manager.

• Insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines.
• Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.
• The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation.
• Obtains referrals and insurance information.
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
• Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.
• Promotes the daily workflow.
• Preps charts in advance of visit.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Check-in process and demographic updates done in timely manner.
• Manages patient expectations with clear explanations.
• Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
• Observes transfer and on-hold techniques.

Qualifications

• Education , High school or equivalent (Preferred)
• Experience Medical Office experience (Preferred)

By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process.