Office Assistant - Hampton Primary Care

Riverside Health; Hampton, Northern (VA, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Riverside Health is hiring an Office Assistant for the Hampton Primary Care location. The role involves front-desk duties, patient check-in/out, insurance eligibility verification, and maintaining accurate demographics in the registration system.

The ideal candidate will have at least a high school diploma and preferably one year of medical office experience, with strong customer service and communication skills to assist patients and healthcare staff.

Qualifications

• High school diploma or GED is required.
• 1 year of medical office experience preferred.

Responsibilities

• Check in and check out patients and verify insurance eligibility.
• Maintain patient registration and update demographics in registration software.
• Greet patients, answer multi-line phones, schedule/reschedule appointments, and provide information as needed.
• Prepare referral documentation and assist with chart prep.

Skills

Customer service

Phone etiquette

Attention to detail

Education

High School Diploma or GED

Tools

Registration software

Job description

## Office Assistant - Hampton Primary CareApplylocations: Riverside Healthcare Center Hampton - Hampton, Virginiatime type: Full timeposted on: Posted Todayjob requisition id: 2026-035199Hampton, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.