Office Assistant - Hampton Primary Care

rivhs; Hampton (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Riverside Health System in Hampton, Virginia is seeking a front-desk patient access representative. You will handle check-in/check-out, verify insurance eligibility, and maintain accurate patient demographics in the registration system.

You will greet patients, answer multi-line calls, and schedule or reschedule appointments while assisting with referrals and chart prep. Responsibilities include collecting payments, attaching referrals with insurance authorizations when needed, and ensuring a

Formación

• High School diploma or GED is required.
• 1 year medical office experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multi-line phone systems and front-desk duties.

Responsabilidades

• Check-in and check-out patients accurately.
• Verify insurance eligibility.
• Enter patient demographics into the registration software.
• Greet patients with eye contact and a smile; manage phone lines.
• Schedule and reschedule appointments; process referrals.
• Maintain referrals and insurance information; obtain authorizations as needed.
• Support team by float to other practices within the region when required.

Conocimientos

Customer service

Phone handling

Greeting patients

Scheduling

Educación

High School Diploma or GED

Herramientas

Patient registration software

Descripción del empleo

Hampton, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

High School Diploma or GED, Minimum (Required)

Experience

1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .