Office Assistant

101 Riverside Hospital, Inc.; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

101 Riverside Hospital, Inc. in Newport News, Virginia is seeking an Office Assistant who will support the office manager by handling patient registration, eligibility verification, and reception duties, ensuring accurate demographics and smooth check-in.

You will greet patients, answer phones, schedule appointments, coordinate referrals, prepare charts, and help maintain compliance with billing processes. The role emphasizes attention to detail and teamwork in a busy healthcare setting.

Qualifications

• Experience in a medical office and familiarity with patient registration processes.
• Strong communication skills and a patient-focused approach.
• Attention to detail in entering demographics, insurance information, and scheduling.

Responsibilities

• Verify and update patient demographics; monitor daily schedule and reschedule appointments as needed.
• Greet patients, answer phones, schedule appointments, coordinate referrals, and prepare charts.
• Identify and report compliance, insurance, and billing anomalies.

Skills

Customer service

Communication

Phone etiquette

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Patient registration software

Job description

Newport News, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .