Office Assistant

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health is hiring an office assistant in Newport News, Virginia, offering a structured role under the office manager. You will handle patient check-in, eligibility verification, scheduling, referrals, and chart preparation, while supporting a busy reception area and team with professional communication.

The ideal candidate has a high school diploma and medical office experience. Join a patient‑focused team and contribute to smooth daily operations and accurate data management at

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.

Responsibilities

• Verify insurance eligibility and register patients in the registration software.
• Greet patients, answer phones, schedule appointments, and prepare referrals and chart prep.
• Enter patient demographics and update demographics as needed.
• Maintain reception area, handle mail, and support team as required.
• Identify and report billing or compliance anomalies.

Skills

Medical office experience

Education

High school or equivalent

Job description

Newport News, Virginia — Hiring Range: $16.80 - $21.83/Hourly. Actual pay is determined based on job‑related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The office assistant works under the direct supervision of the office manager.

Primary Responsibilities

• Insurance eligibility, patient registration and reconciliation within the patient registration software
• Properly entering patient demographics, greeting patients while answering the phone lines
• Taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep
• Providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail, and assisting other employees as needed
• Identifying, correcting, and reporting compliance, insurance, and billing anomalies as they are recognized

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation
• Obtains referrals and insurance information
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents
• Reports any potential compliance concerns to the appropriate person
• Recommends to office manager any process improvements needed to improve quality of service
• Maintains appearance and cleanliness of the reception area
• Actively engages in team huddles and staff meetings
• Promotes the daily workflowPreps charts in advance of visit
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile
• Check-in process and demographic updates done in timely manner
• Manages patient expectations with clear explanations
• Uses good telephone technique including 4-part greeting and 3-rings or less guideline
• Observes transfer and on-hold techniques

Qualifications

• Education: High school or equivalent (Preferred)
• Experience: Medical Office experience (Preferred)

Company Culture

By joining our team, you can make a difference in people’s lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.