OEM Customer Care & Sales Support Specialist

100 Merit Medical Systems, Inc.; Utah; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Onsite Clinic

Onsite Cafeterias

Employee Garden

Vacation time

Sick Time

Paid Holidays

401K

Health Savings Account

Job summary

Merit Medical Systems, Inc. in Utah is seeking an experienced Day shift customer service professional to provide OEM customer service sales support to management, OEM customers and Sales Representatives.

The role supports sales, handles orders, coordinates with engineering and operations, generates reports, and ensures shipping documents for domestic and international shipments. Prior marketing or customer service experience is valued.

Qualifications

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service.
• Demonstrated computer skills with spreadsheets, word processing, databases and other software.
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

Responsibilities

• Provides technical support to Sales Representatives and customers.
• Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
• Delivers product samples to Sales Representatives, customers, and trade shows upon request.
• Prepares demonstration bags for Sales Representatives.
• Responsible for understanding and resolving customer service issues.
• Generates reports regarding products, sales revenue, complaints, etc.
• Coordinates sales related activities and customer requests with supporting departments.
• Generates shipping documents required for domestic and foreign shipments.
• Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.
• Performs other duties and tasks as required.

Skills

Customer service

Negotiation

Communication

Analytical problem solving

Computer skills

Education

High School Diploma

Tools

Spreadsheets

Word processing

Database skills

Job description

Merit Medical Systems, Inc. in Utah is seeking an experienced Day shift customer service professional to provide OEM customer service sales support to management, OEM customers and Sales Representatives.

The role supports sales, handles orders, coordinates with engineering and operations, generates reports, and ensures shipping documents for domestic and international shipments. Prior marketing or customer service experience is valued.