OEM Customer Service Sales Support

Merit Medical Systems, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Onsite medical clinic

3 weeks vacation

401K plan

Paid holidays

Job summary

Merit Medical Systems, Inc. in the United States is seeking an OEM Customer Service Sales Support representative to assist management, OEM customers and Sales Representatives.

The role includes providing technical support, relaying customer needs to Engineering and management, and generating reports on products and revenue. The position requires six years of related experience in marketing or customer service, strong communication, and excellent organizational skills.

Qualifications

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

Responsibilities

• Provides technical support to Sales Representatives and customers and reports any issues to management.
• Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
• Delivers product samples to Sales Representatives, customers, and trade shows upon request.
• Prepares demonstration bags for Sales Representatives.
• Responsible for understanding and resolving customer service issues.
• Generates reports regarding products, sales revenue, complaints, etc.

Skills

Customer service

Communication

Problem solving

Organization

Education

High school diploma

Tools

Spreadsheets

Word processing

Database software

Job description

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

DAY (United States of America)

SUMMARY OF DUTIES

This position is responsible to provide OEM customer service sales support to management, OEM customers and Sales Representatives.

ESSENTIAL FUNCTIONS PERFORMED

1. Provides technical support to Sales Representatives and customers and reports any issues to
2. management.
3. Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
4. Delivers product samples to Sales Representatives, customers, and trade shows upon request.
5. Prepares demonstration bags for Sales Representatives.
6. Responsible for understanding and resolving customer service issues.
7. Generates reports regarding products, sales revenue, complaints, etc.
8. Coordinates sales related activities and customer requests with supporting departments.
9. Generates shipping documents required for domestic and foreign shipments.
10. Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.
11. Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

• Lifting -- Not to exceed 50 lbs. - local practice may apply.
• Writing
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral

SUMMARY OF MINIMUM QUALIFICATIONS

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

PREFERRED QUALIFICATIONS

• Experience in the medical device field.

COMPETENCIES

• Customer service
• Negotiation skills
• Communication skills
• Analytical/problem solving skills
• Computer

COMMENTS

Infectious Control Risk Category III:

the risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.

As an eligible Merit employee, you can expect the following:

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
• Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• Low Cost Onsite Medical Clinic
• Two (2) Onsite Cafeterias
• Employee Garden | Gardening Classes
• 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.