In-Office Medical Device Support Specialist (FT)

PathRight Medical Inc.; Orem (UT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Training program

Job summary

PathRight Medical in Orem, UT is seeking a dependable Customer Service Representative to support customers by phone and email, answer questions about products, orders, shipping, and returns, and maintain accurate records.

You will learn our products and processes, follow quality procedures, and collaborate with teammates. Training lasts 8–12 weeks; the role is full-time, in-office, with paid time off and holidays.

Qualifications

• Ability to follow established procedures with accuracy and discretion.
• Strong communication skills, both written and verbal.
• Comfort learning new software and systems.

Responsibilities

• Help customers by phone and email.
• Answer questions about products, orders, shipping, and returns.
• Learn products and processes to provide accurate, helpful support.
• Follow established quality processes and procedures with attention to accuracy and documentation.
• Maintain complete, accurate records of customer interactions.
• Coordinate with teammates to resolve questions and concerns.
• Escalate product or service concerns when needed.
• Participate in ongoing training as products expand.

Skills

Attention to detail

Quick learner

Coachable

Initiative

Process adherence

Clear communication

Empathy

Tech savvy

Tools

CRM software

Microsoft Office

Job description

PathRight Medical in Orem, UT is seeking a dependable Customer Service Representative to support customers by phone and email, answer questions about products, orders, shipping, and returns, and maintain accurate records.

You will learn our products and processes, follow quality procedures, and collaborate with teammates. Training lasts 8–12 weeks; the role is full-time, in-office, with paid time off and holidays.