OEM Customer Service Sales Support

Merit Medical Systems; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance and benefits

Onsite facilities

Vacation and holidays

401K

Job summary

Merit Medical Systems is seeking an experienced OEM Customer Service Associate in the United States to support sales, manage complex orders, and coordinate with engineering, operations, and management. The role involves handling customer needs, preparing samples, and generating required shipping and quotation documents.

The position emphasizes strong communication, problem-solving, and organizational skills, with responsibilities spanning multiple departments to ensure accurate, timely service

Qualifications

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service.
• Demonstrated computer skills (spreadsheets, word processing, databases).
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

Responsibilities

• Provides technical support to Sales Representatives and customers and reports any issues to management.
• Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
• Delivers product samples to Sales Representatives, customers, and trade shows upon request.
• Prepares demonstration bags for Sales Representatives.
• Responsible for understanding and resolving customer service issues.
• Generates reports regarding products, sales revenue, complaints, etc.
• Coordinates sales related activities and customer requests with supporting departments.
• Generates shipping documents required for domestic and foreign shipments.
• Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.
• Performs other duties and tasks as required.

Skills

Customer service

Negotiation skills

Communication skills

Analytical/problem solving skills

Computer skills

Education

High school diploma or equivalent

Tools

Spreadsheets

Word processing

Databases

Job description

Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

DAY (United States of America) SUMMARY OF DUTIES

This position is responsible to provide OEM customer service sales support to management, OEM customers and Sales Representatives.

ESSENTIAL FUNCTIONS PERFORMED

• Provides technical support to Sales Representatives and customers and reports any issues to management.
• Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
• Delivers product samples to Sales Representatives, customers, and trade shows upon request.
• Prepares demonstration bags for Sales Representatives.
• Responsible for understanding and resolving customer service issues.
• Generates reports regarding products, sales revenue, complaints, etc.
• Coordinates sales related activities and customer requests with supporting departments.
• Generates shipping documents required for domestic and foreign shipments.
• Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.
• Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

• Lifting -- Not to exceed 50 lbs. – local practice may apply.
• Writing
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral

SUMMARY OF MINIMUM QUALIFICATIONS

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

PREFERRED QUALIFICATIONS

• Experience in the medical device field.

COMPETENCIES

• Customer service
• Negotiation skills
• Communication skills
• Analytical/problem solving skills
• Computer

COMMENTS Infectious Control Risk Category III: The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
• Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• Low Cost Onsite Medical Clinic
• Two (2) Onsite Cafeterias
• Employee Garden | Gardening Classes
• 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.

Founded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit serves client hospitals worldwide with a domestic and international sales force and clinical support team totaling in excess of 500 individuals. Merit employs approximately 6,000 people worldwide with facilities in South Jordan, Utah; Pearland, Texas; Richmond, Virginia; Aliso Viejo, California; Maastricht and Venlo, The Netherlands; Paris, France; Galway, Ireland; Beijing, China; Tijuana, Mexico; Joinville, Brazil; Ontario, Canada; Melbourne, Australia; Tokyo, Japan; Reading, United Kingdom; Johannesburg, South Africa; and Singapore.

UNDERSTAND. INNOVATE. DELIVER. Merit Medical is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit has made it a priority to understand customers, innovate, and deliver life-changing products and services.