Medical Customer Support Specialist - CRM Pro

Alta Medical Specialties; Salt Lake City (UT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

Alta Medical Specialties in Salt Lake City, UT is seeking a motivated Customer Service Representative to support healthcare professionals and patients with best-in-class service. This role is on-site and offers opportunities to develop in a collaborative team.

You will handle inquiries via phone and email, process orders, assist with product information and order status, and collaborate across sales, logistics, and clinical teams to ensure a seamless experience.

Qualifications

• 1+ years of customer service experience, preferably in a medical, healthcare, or specialty products environment.
• Strong verbal and written communication skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize in a high-volume, fast-paced setting.
• Detail-oriented with strong problem-solving abilities.
• Empathetic, patient, and professional demeanor when working with diverse customers.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Process orders, returns, and exchanges accurately and efficiently.
• Assist healthcare clients and patients with product information, availability, and order status.
• Resolve customer complaints and elevate complex issues to the appropriate team members.
• Maintain accurate customer records and document interactions in the CRM system.
• Collaborate with sales, logistics, and clinical teams to ensure seamless customer experiences.
• Stay up to date on product knowledge to provide informed support to medical professionals.

Skills

Verbal and written communication

CRM proficiency

Multitasking and prioritization

Problem-solving

Empathy and professionalism

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Alta Medical Specialties in Salt Lake City, UT is seeking a motivated Customer Service Representative to support healthcare professionals and patients with best-in-class service. This role is on-site and offers opportunities to develop in a collaborative team.

You will handle inquiries via phone and email, process orders, assist with product information and order status, and collaborate across sales, logistics, and clinical teams to ensure a seamless experience.