OEM Customer Success & Technical Sales Support

Merit Medical Systems; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance and benefits

Onsite facilities

Vacation and holidays

401K

Job summary

Merit Medical Systems is seeking an experienced OEM Customer Service Associate in the United States to support sales, manage complex orders, and coordinate with engineering, operations, and management. The role involves handling customer needs, preparing samples, and generating required shipping and quotation documents.

The position emphasizes strong communication, problem-solving, and organizational skills, with responsibilities spanning multiple departments to ensure accurate, timely service

Qualifications

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service.
• Demonstrated computer skills (spreadsheets, word processing, databases).
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

Responsibilities

• Provides technical support to Sales Representatives and customers and reports any issues to management.
• Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
• Delivers product samples to Sales Representatives, customers, and trade shows upon request.
• Prepares demonstration bags for Sales Representatives.
• Responsible for understanding and resolving customer service issues.
• Generates reports regarding products, sales revenue, complaints, etc.
• Coordinates sales related activities and customer requests with supporting departments.
• Generates shipping documents required for domestic and foreign shipments.
• Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.
• Performs other duties and tasks as required.

Skills

Customer service

Negotiation skills

Communication skills

Analytical/problem solving skills

Computer skills

Education

High school diploma or equivalent

Tools

Spreadsheets

Word processing

Databases

Job description

Merit Medical Systems is seeking an experienced OEM Customer Service Associate in the United States to support sales, manage complex orders, and coordinate with engineering, operations, and management. The role involves handling customer needs, preparing samples, and generating required shipping and quotation documents.

The position emphasizes strong communication, problem-solving, and organizational skills, with responsibilities spanning multiple departments to ensure accurate, timely service