OEM Customer Care & Order Specialist

CIVCO Medical Solutions; Coralville (IA); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

CIVCO Medical Solutions is seeking an OEM Customer Care Administrator to serve as the primary contact for OEM accounts, including global players such as Siemens, GE and Philips. You will coordinate daily sales activities, manage orders, quotes, and documentation, and collaborate across departments.

The role emphasizes accuracy, timely communication, and problem solving to ensure on-time shipments, pricing accuracy, and customer satisfaction.

Qualifications

• High school diploma or GED and two to three years of related experience.
• Two-year associates degree preferred with one to two years related experience and/or training; or equivalent combination of education and experience.

Responsabilités

• Process OEM customer orders accurately and efficiently.
• Coordinate with cross-functional teams and freight forwarders to schedule shipments.
• Provide required shipment documentation to customers based on country requirements.
• Respond to customer requests for order status and documentation.
• Communicate with customers and internal teams to manage order changes and resolve fulfillment challenges.
• Utilize customer web portals to provide order related information and documentation.

Connaissances

Customer service

Problem solving

Attention to detail

Written and verbal communication

Multicultural communication

Teamwork

Time management

Microsoft Office

Typing skills

Attendance

Overtime flexibility

Formation

High school diploma or GED

Associates degree preferred

Description du poste

CIVCO Medical Solutions is seeking an OEM Customer Care Administrator to serve as the primary contact for OEM accounts, including global players such as Siemens, GE and Philips. You will coordinate daily sales activities, manage orders, quotes, and documentation, and collaborate across departments.

The role emphasizes accuracy, timely communication, and problem solving to ensure on-time shipments, pricing accuracy, and customer satisfaction.