Oceanfront Guest Services Leader (Front Desk Manager)
Nbutexas
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Benefits offered by this job
Job summary
Nbutexas is seeking an experienced Hotel Front Desk Manager for its Miami Beach property to lead the Guest Services Team. This oceanfront, historic hotel requires a hands-on leader who builds rapport with guests and mentors staff to maintain exceptional service.
The role emphasizes top talent recruitment, ongoing training, and a strong commitment to guest experience from arrival to departure, with growth opportunities within a stable company culture.
Qualifications
- Bachelor's degree in Hospitality Management or Business Administration is a plus
- Minimum three years of experience in a front office role in a hotel, with at least two years in a supervisory or management capacity
- Experience with hotel Property Management Systems (PMS) (Opera, etc.)
- High‑Level Hospitality or Customer Service experience
- Passionate Leadership Skills
- People-oriented Servant Leader
- Trainer mindset
Responsibilities
- Attract and secure top talent that will ensure a quality Guest experience
- Provide the highest level of leadership through ongoing training and mentorship
- Be a hands-on leader by maintaining a consistent presence in the Guest areas
- Ensuring that all Guests are provided access to all Guest experience programs
- Lead and manage a seamless Guest experience at arrival and departure
Skills
Education
Tools
Job description
Nbutexas is seeking an experienced Hotel Front Desk Manager for its Miami Beach property to lead the Guest Services Team. This oceanfront, historic hotel requires a hands-on leader who builds rapport with guests and mentors staff to maintain exceptional service.
The role emphasizes top talent recruitment, ongoing training, and a strong commitment to guest experience from arrival to departure, with growth opportunities within a stable company culture.
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