Front Office Manager: Lead Guest Experience & Ops

Hyatt Hotels Corporation; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Hyatt Hotels Corporation is seeking a Front Office Manager in the Miami area to lead the front desk team, manage staff, and ensure outstanding guest service. You will coordinate training, inter-department communications, and scheduling while driving service standards and guest satisfaction.

The role reports to the Rooms Director and requires strong leadership, English proficiency, and experience in hotel management. Prior pre-opening or hotel openings experience is a plus.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience
• Hotel/Hospitality degree is an asset
• Strong communication skills and leadership abilities
• Proficient in Microsoft Word and Excel
• Must be able to interact with diverse cultures and backgrounds

Responsibilities

• Oversee front desk operations and staff scheduling
• Lead staff training and inter-department communications
• Ensure guest requests and complaints are handled promptly and professionally
• Assist with budget and labor cost planning within approved plans
• Maintain compliance with Hyatt service standards and procedures

Skills

People management

Communication skills

Customer service orientation

English proficiency

Budgeting / cost control

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Hotels Corporation is seeking a Front Office Manager in the Miami area to lead the front desk team, manage staff, and ensure outstanding guest service. You will coordinate training, inter-department communications, and scheduling while driving service standards and guest satisfaction.

The role reports to the Rooms Director and requires strong leadership, English proficiency, and experience in hotel management. Prior pre-opening or hotel openings experience is a plus.