Front Desk Supervisor — Lead Guest Experience

Sonesta International Hotels; Miami Beach (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Re

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Job summary

Sonesta International Hotels in Miami Beach is seeking a Front Desk Supervisor to lead the front desk team, train staff, and support the Operations Manager with accounting and HR tasks. This role also coordinates front desk technology systems (Opera) and guest marketing initiatives, acting as the guest service lead in the GM’s absence.

The position requires strong English communication, experience in hotel operations, and willingness to work varying shifts including mornings, evenings, weekends,

Qualifications

• High School diploma or equivalent required.
• Two years of previous hotel experience required.
• Background in extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, motivating, organizational and training abilities preferred.
• ServSafe certification may be required.
• TIPS certification may be required.
• Experience with Microsoft Office and Opera systems required.

Responsibilities

• Deliver Sonesta Service in all guest interactions.
• Train, supervise, and schedule front desk staff.
• Supervise front desk operations and reservations to ensure high guest service levels.
• Oversee cash handling, credit card transactions, and guest data security.
• Manage seasonality-driven reservation strategy with Opera and Synxis.
• Facilitate front desk communications and staff meetings.
• Fulfill guest requests and ensure service recovery guidelines.
• Sell rooms through direct client contact and maintain compliance with health and safety regulations.

Skills

Fluent English

Microsoft Office

Opera systems

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

Opera systems

Synxis

Job description

Sonesta International Hotels in Miami Beach is seeking a Front Desk Supervisor to lead the front desk team, train staff, and support the Operations Manager with accounting and HR tasks. This role also coordinates front desk technology systems (Opera) and guest marketing initiatives, acting as the guest service lead in the GM’s absence.

The position requires strong English communication, experience in hotel operations, and willingness to work varying shifts including mornings, evenings, weekends,