Assistant Front Office Manager: Elevate Guest Experience

The National Hotel; Miami Beach (FL); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

401(k)

Medical, Dental, Vision

Complimentary parking

Complimentary meals

Vacation time

Life insurance

Paid time off

Career growth

Job summary

The National Hotel in Miami Beach, FL, is seeking a Front Office Supervisor to manage daily front desk operations and guest services in a fast-paced luxury environment.

Responsibilities include staff training, scheduling, handling guest inquiries/complaints, SOP compliance, and collaboration with other departments to ensure exceptional guest experiences.

Ideal candidates have 2–3 years of supervisory hospitality experience and a High School diploma or GED.

Qualifications

• High School diploma or GED required.
• hospitality experience preferred in a five-star international hotel.
• 2–3 years of Front Desk/guest services supervisory/management experience with knowledge of Front Desk and Reservations systems.

Responsibilities

• Assist the Front Office Manager in directing and supervising the front office operation, including front desk, Bell staff, and PBX.
• Ensure Standard Operating Procedures are followed and provide high-level, courteous service.
• Hire, train, schedule and supervise team members.
• Oversee daily front desk operations, check-ins/outs, and guest requests.

Skills

Customer service

Communication

Team leadership

Multitasking

Professional demeanor

Education

High School diploma or GED

Tools

Front desk software

Reservations system

PBX knowledge

Job description

The National Hotel in Miami Beach, FL, is seeking a Front Office Supervisor to manage daily front desk operations and guest services in a fast-paced luxury environment.

Responsibilities include staff training, scheduling, handling guest inquiries/complaints, SOP compliance, and collaboration with other departments to ensure exceptional guest experiences.

Ideal candidates have 2–3 years of supervisory hospitality experience and a High School diploma or GED.