Front Desk Operations Manager - Luxury Oceanfront Resort

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Employee meals

Job summary

Loews Miami Beach Hotel is seeking a Front Desk Leader to oversee daily agent activities at the Front Desk and ensure team members uphold the brand standards.

You will interact with guests, handle requests, train staff, and coordinate front office operations to deliver a four-diamond level experience and maintain staffing and payroll within forecasted budgets. This role requires excellent communication and a passion for hospitality.

Qualifications

• Excellent communication skills, oral and written.
• Excellent guest service skills.
• Knowledge of property management software used in hospitality.
• Able to work a flexible schedule, including weekends and holidays.
• Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills.
• Minimum two years' experience as Front Desk Agent at a comparable property.

Responsibilities

• Oversees daily agent activities at the Front Desk and ensures team members adhere to company standards.
• Interacts with guests and handles all guest requests.
• Provides a four-diamond level experience by exceeding guest expectations.
• Supports the Front Desk Agents by providing feedback and training.
• Understands guest needs and improves processes by listening to team and guests.
• Coordinates inventory and works with purchasing.
• Coordinates the quality, efficiency, and safe operations of the Front Office.
• Ensures smooth flow of arrival and departure guest traffic.
• Maintains communication with other departments and attends required meetings.
• Oversees supervision and assigns tasks to maximize performance.
• Conducts regular meetings and training.
• Handles inquiries and resolves complaints to ensure total guest satisfaction.

Skills

Excellent communication

Guest service

PMS knowledge

Flexible schedule

Hospitality awareness

Education

Bachelor Degree in Hospitality Management or related field

Job description

Loews Miami Beach Hotel is seeking a Front Desk Leader to oversee daily agent activities at the Front Desk and ensure team members uphold the brand standards.

You will interact with guests, handle requests, train staff, and coordinate front office operations to deliver a four-diamond level experience and maintain staffing and payroll within forecasted budgets. This role requires excellent communication and a passion for hospitality.