Front Office Leader: Guest Experience & Ops

Park Hyatt Los Cabos at Cabo del Sol; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Medical

Dental

Vision

401K

Job summary

Hyatt is seeking a Front Office Manager to lead the front desk operations and guest services at the Miami property. The role reports to the Rooms Director and emphasizes staff training, cross-department communication, and efficient service delivery.

The candidate will manage scheduling, respond to guest requests, and ensure Hyatt service standards are met. A strong English communicator with hospitality leadership experience is required.

Qualifications

• 4+ years of progressive hotel Rooms Management experience.
• 2+ years of progressive management within the Rooms Division.
• Hotel/Hospitality degree is a plus.
• Strong written and verbal English communication.
• Proficiency in MS Word and MS Excel.

Responsibilities

• Oversee front desk operations and guest services.
• Train staff and coordinate inter-department communications.
• Develop and manage the front office budget and labor plans.
• Respond promptly to guest requests and complaints.
• Ensure adherence to Hyatt standards and procedures.

Skills

Rooms management

Staff leadership

Budgeting

English communication

Microsoft Word

Microsoft Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Hotel PMS systems

Job description

Hyatt is seeking a Front Office Manager to lead the front desk operations and guest services at the Miami property. The role reports to the Rooms Director and emphasizes staff training, cross-department communication, and efficient service delivery.

The candidate will manage scheduling, respond to guest requests, and ensure Hyatt service standards are met. A strong English communicator with hospitality leadership experience is required.