Front Desk Supervisor: Elevate Guest Experience

Socket.dev; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off and holidays

Paid bereavement

Paid pet bereavement

Training & development opportunities

Tuition reimbursement

Pet insurance

Complimentary meals in Team Member Caf

Team Member hotel rates

Other discounts

Job summary

Loews Miami Beach Hotel is seeking a Front Desk leader to oversee daily agent activities and ensure high service standards in a luxury oceanfront setting. You will interact with guests, handle requests, and drive a superior guest experience across the Front Office.

The role requires excellent communication and guest service skills, familiarity with property management software, and a flexible schedule including weekends and holidays.

Qualifications

• Excellent communication skills – oral and written.
• Excellent guest service skills.
• Knowledge of property management software.
• Flexible schedule, including weekends and holidays.
• Bachelor's in Hospitality Management or related field or exceptionally strong technical and service skills.
• Minimum two years’ experience as Front Desk Agent at a comparable quality property.

Responsibilities

• Oversees daily agent activities at the Front Desk and ensures all Team Members adhere to standards.
• Interacts with guests and handles guest requests.
• Delivers a four-diamond experience by exceeding guest expectations.
• Supports Front Desk Agents with feedback and training.
• Assesses customer needs and improves processes by listening to staff and guests.
• Manages inventory and works with Purchasing to control levels.
• Coordinates quality, efficiency, and safe Front Office operations.
• Ensures smooth flow of arrivals and departures.

Skills

Communication

Guest service

Hospitality software

Flexible schedule

Education

Bachelors in Hospitality

Tools

Property management software

Job description

Loews Miami Beach Hotel is seeking a Front Desk leader to oversee daily agent activities and ensure high service standards in a luxury oceanfront setting. You will interact with guests, handle requests, and drive a superior guest experience across the Front Office.

The role requires excellent communication and guest service skills, familiarity with property management software, and a flexible schedule including weekends and holidays.