Guest Experience Lead — Front Office & Night Audit

South Beach Group Hotels; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

South Beach Group Hotels is seeking a seasoned Front Office Manager to oversee guest registration, bell services, concierge, and night audit in our Miami Beach property. You will lead and develop the front office team, ensuring smooth daily operations and exceptional guest experiences.

The role requires a minimum of 3 years in front office management and 2 years in a supervisory hotel role, with strong communication, problem solving, and organizational skills.

Qualifications

• A minimum of (3) years of management experience in a Front Office Environment.
• A minimum of (2) year of hotel experience in a supervisory level.
• Bachelor degree in hospitality management preferred or equivalent relevant management experience.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule. Able to work weekends and holidays.
• Excellent communication skills, both written and oral.

Responsibilities

• Directs front office, bell services, concierge, telephone, and night audit teams to ensure guest satisfaction.
• Maintains professional image and dress code within hotel and company guidelines.
• Oversees staff training and development to achieve quality service standards.
• Oversees guest registration procedures and night audit activities.
• Motivates staff and establishes a productive environment.
• Ensures security of monies and guest safety; handles emergencies as needed.
• Responds quickly to guest requests or complaints and follows up on satisfaction.
• Fulfills Manager on Duty shifts.
• Performs other duties assigned by management.

Skills

Communication Proficiency

Problem Solving/Analysis

Project Management

Strategic Thinking

Education

Bachelor's degree in hospitality management or equivalent

Job description

South Beach Group Hotels is seeking a seasoned Front Office Manager to oversee guest registration, bell services, concierge, and night audit in our Miami Beach property. You will lead and develop the front office team, ensuring smooth daily operations and exceptional guest experiences.

The role requires a minimum of 3 years in front office management and 2 years in a supervisory hotel role, with strong communication, problem solving, and organizational skills.