Front Desk Guest Services Specialist

Career Opportunities with Grand Beach Hotel Miami Beach; Surfside (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Career Opportunities with Grand Beach Hotel Miami Beach is seeking a Front Desk Associate to warmly welcome guests, check them in, and handle room assignments and payments. You will coordinate with hotel departments to fulfill guest requests and provide information on facilities and hours.

This role requires professional demeanor, clear communication, and the ability to work weekends/holidays. Ideal candidates will have at least one year of Front Desk experience at a quality property, strong

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred
• General knowledge of hotel departments preferred
• Excellent communication skills – oral and written
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule to include weekends and holidays

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
• Assigns rooms which satisfy all special requests whenever possible
• Obtains necessary credit and payment information from guests
• Provides traveler check cashing and foreign currency conversion for Hotel guests
• Coordinates with other hotel departments to satisfy guest requests
• Provides detailed information about hotel facilities and operating hours
• Notifies Housekeeping of special requests, late checkouts, room changes and day use rooms
• Posts charges from Front Desk to hotel outlets
• Sells rooms in accordance with Front Desk sales strategies
• Receives and transmits guest messages
• Performs check-out and cash handling activities in accordance with hotel policies
• Distributes and coordinates completion of survey cards at check-out
• Assists guests with kiosks for check-in/check-out
• Coordinates room changes for guests
• Issues and provides access for guest safe deposit boxes
• Answers telephone calls and guest inquiries in a friendly, professional manner
• Reads Front Desk Logbook and Group Profiles daily
• Maintains cleanliness and condition of equipment and work area
• Other duties as assigned

Skills

Front Desk Experience

Communication skills

Room assignment

Cash handling

Stamina

Flexible schedule

Hotel operations

Job description

Career Opportunities with Grand Beach Hotel Miami Beach is seeking a Front Desk Associate to warmly welcome guests, check them in, and handle room assignments and payments. You will coordinate with hotel departments to fulfill guest requests and provide information on facilities and hours.

This role requires professional demeanor, clear communication, and the ability to work weekends/holidays. Ideal candidates will have at least one year of Front Desk experience at a quality property, strong