Ocean Export Operations Lead - Global Logistics

NX GROUP (NIPPON EXPRESS GROUP); Hayward (CA); On-site; USD 70,000 - 86,000; Full time

Job summary

Nippon Express USA, Inc. in Hayward, CA is seeking an experienced Ocean Export Supervisor to oversee daily export operations and lead the export team. You will manage bookings, AES/EEI filings, documentation, and billing while ensuring compliance and on-time shipments.

The role requires 5+ years in ocean freight forwarding, 2+ years of leadership, strong knowledge of Incoterms and regulatory requirements, and excellent communication across customers and internal teams.

Qualifications

• High school diploma or equivalent; education or equivalent work experience may be considered.
• Minimum five (5) years of ocean freight forwarding experience, with strong experience in Ocean Export operations.
• Minimum two (2) years of team leadership, supervisory, or equivalent leadership experience preferred.
• Strong knowledge of Ocean Export operations, documentation, Incoterms, compliance requirements, and carrier/vendor coordination.
• Ability to independently handle operational issues, complex shipments, and customer escalations.
• Experience training, supporting, and overseeing staff.
• Strong customer service, communication, organizational, analytical, and problem-solving skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel, with experience using freight forwarding or logistics systems.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong teamwork skills with the ability to coordinate effectively across departments and with customers, vendors, and overseas offices.
• Ability to identify and support process improvements.
• Develop and maintain effective working relationships in a multicultural environment.
• Experience with Ocean Export operations and/or Dangerous Goods shipments is preferred but not required.
• Good verbal and written communication skills.

Responsibilities

• Supervise daily Ocean Export operations and provide direction, guidance, and support to Export staff.
• Monitor workload, shipment activity, and deadlines to ensure timely and accurate processing.
• Oversee export shipments including bookings, documentation, AES/EEI filing, bills of lading, cargo coordination, tracking, and billing.
• Assist with complex shipments, operational issues, customer escalations, and service failures.
• Communicate and coordinate with customers, overseas offices, carriers, truckers, warehouses, vendors, and internal departments.
• Ensure export documentation and shipment files are accurate and compliant with company procedures and applicable regulations.
• Train, coach, and support Export staff and assist management with employee development.
• Prepare and review customer quotations and coordinate rates with carriers, vendors, overseas offices, and Sales.
• Monitor billing accuracy, Accounts Receivable issues, and shipment profitability as needed.
• Support customer onboarding, SOP development, process improvement, and corrective actions.
• Maintain strong customer relationships and assist in resolving service issues.
• Perform other duties and special projects as assigned by management.

Skills

Ocean Freight

Leadership

Customer Service

Communication

Organization

Analytical

Problem Solving

Teamwork

Multicultural Relationships

Process Improvement

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Freight Forwarding Systems

Job description

Nippon Express USA, Inc. in Hayward, CA is seeking an experienced Ocean Export Supervisor to oversee daily export operations and lead the export team. You will manage bookings, AES/EEI filings, documentation, and billing while ensuring compliance and on-time shipments.

The role requires 5+ years in ocean freight forwarding, 2+ years of leadership, strong knowledge of Incoterms and regulatory requirements, and excellent communication across customers and internal teams.