Ocean Export Operations Lead

Nippon Express USA; Hayward (CA); In loco; USD 70.000 - 86.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision

401k with company match

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Commuter Benefits

Descrizione del lavoro

Nippon Express USA in Hayward, CA is seeking an experienced Ocean Export Operations Leader to supervise daily export activities and guide the export staff. You will oversee bookings, documentation, AES/EEI filings, and tracking, while ensuring deadlines, accuracy, and regulatory compliance.

Strong leadership and customer communication are essential to manage complex shipments and escalations. Requirements include 5+ years in ocean freight forwarding, 2+ years in a supervisory role, and

Competenze

• Minimum five (5) years of ocean freight forwarding experience, with strong Ocean Export operations.
• Minimum two (2) years of team leadership or supervisory experience.
• Strong knowledge of Ocean Export operations, documentation, Incoterms, compliance and carrier coordination.
• Ability to manage complex shipments, escalations, and cross-department coordination.

Mansioni

• Supervise daily Ocean Export operations and provide direction to Export staff.
• Monitor workload, shipment activity, and deadlines to ensure timely processing.
• Oversee export shipments including bookings, documentation, AES/EEI, B/L, tracking, and billing.
• Develop training, coach staff, and support management in employee development.
• Prepare customer quotations and coordinate rates with carriers and sales.
• Monitor billing accuracy and shipment profitability as needed.
• Support onboarding, SOP development, and process improvements.
• Maintain strong customer relationships and resolve service issues.

Conoscenze

Ocean Export Operations

Team Leadership

Customer Service

Documentation & Compliance

Incoterms

Problem Solving

Communications

MS Office

Formazione

High school diploma or equivalent

Relevant education or equivalent work experience

Strumenti

MS Outlook

MS Word

MS Excel

Freight forwarding systems

Descrizione del lavoro

Nippon Express USA in Hayward, CA is seeking an experienced Ocean Export Operations Leader to supervise daily export activities and guide the export staff. You will oversee bookings, documentation, AES/EEI filings, and tracking, while ensuring deadlines, accuracy, and regulatory compliance.

Strong leadership and customer communication are essential to manage complex shipments and escalations. Requirements include 5+ years in ocean freight forwarding, 2+ years in a supervisory role, and