Ocean Freight Export Operator

Nippon Express Europe GmbH; Uxbridge (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

25 days holiday

Collaborative work environment

International exposure

Global stability

Modern office

Free parking

Job summary

Nippon Express Europe GmbH is seeking a detail-oriented Ocean Export Coordinator to manage end-to-end ocean export shipments, ensure regulatory compliance, and provide exceptional customer care across global cargo operations.

You will act as the central link between clients, carriers, and internal teams, handling documentation, vessel bookings, and timely communications. Strong English, cargowise knowledge, and multitasking ability are essential for success in a fast-paced environment.

Qualifications

• Experience in freight forwarding or a logistics degree with ocean export knowledge.
• Strong professional English for communications with customers, carriers, customs and teams.
• Familiarity with freight management systems; CargoWise a plus; MS Office proficiency.
• Ability to organize documents from multiple sources with accuracy and compliance.
• Able to multitask, prioritize, and work under pressure in a fast-moving environment.
• Customer-focused mindset to support exporters throughout the process.

Responsibilities

• Manage end-to-end ocean export shipments for a defined customer base.
• Prepare and review export docs (SLI, BLs, CO, DOs) per deadlines.
• Book cargo space, coordinate vessel schedules, notify stakeholders.
• Serve as point of contact for customers; resolve queries and escalate when needed.
• Calculate charges and ensure file closure with proper documentation.
• Collaborate cross-functionally to maintain records and KPI targets.

Skills

Industry knowledge

English communication

Tech proficiency

Documentation skills

Operational multitasking

Customer service mindset

Attention to detail

Tools

CargoWise

MS Office

Job description

Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path and we are looking for new talents to join our mission.

We are looking for a detail-driven Ocean Export Coordinator to join our growing team and support the seamless movement of global cargo. In this role, you will take ownership of the end-to-end export process, ensuring every shipment is handled with precision, regulatory compliance, and exceptional customer care. You will be the central link between clients, carriers, and internal teams - managing documentation, coordinating vessel bookings, and safeguarding the accuracy of all export activities.

What you’ll do

• End-to-end Ocean Export Coordination: Manage the full lifecycle of ocean export shipments for an assigned customer base - from receiving instructions to final file closure - ensuring every step is executed accurately, efficiently, and in line with company and regulatory standards.
• Documentation & Regulatory Compliance: Prepare, review, and process all export documentation (SLI, BLs, Delivery Orders, Certificates of Origin, Insurance Certificates, Export Declarations, etc.) through GS-NET and CargoWise. Ensure all documents meet company, carrier, and government deadlines while adhering to domestic and international shipping regulations.
• Cargo Booking & Shipment Coordination: Arrange, book, and confirm cargo space with carriers, coordinate vessel schedules, and provide timely shipment notifications to shippers, consignees, and destination offices to maintain smooth cargo flow.
• Customer Communication & Issue Resolution: Serve as a clear and reliable point of contact for customers, offering proactive updates and resolving shipment queries promptly. Escalate any irregularities or operational challenges to the Supervisor or Manager to ensure uninterrupted service.
• Rate Calculation, Cost Control & File Closure: Calculate freight and insurance charges accurately according to established procedures, maintain cost efficiency, and finalize shipment files with correct document distribution and compliance checks.
• Cross-Functional Collaboration: Work closely with internal teams to maintain precise records, support operational KPIs, and uphold service levels across the export workflow. Support the department with other operational tasks as required.

What you’ll need

• Industry Background Experience in freight forwarding or a degree in logistics, with a solid grasp of ocean-export concepts, practices, and documentation standards.
• Communication & Language Skills Strong professional English for communication with customers, carriers, customs, and internal teams, paired with the ability to present and influence effectively at all organizational levels.
• Technical & System Proficiency Confidence working with freight management systems and MS Office; familiarity with CargoWise is a plus.
• Documentation & Organizational Strength Ability to organize, prepare, and assemble documents from multiple data sources while maintaining accuracy and compliance.
• Operational Agility Skilled at multitasking, prioritizing, and working under pressure - balancing independence with strong teamwork.
• Customer Service Mindset Clear, service-oriented communication and a commitment to supporting customers throughout the export process.
• Detail Orientation & Initiative High attention to detail, proactive problem-solving, and the ability to take initiative in a fast-moving operational environment.

What we offer

• Competitive salary and benefits package including private healthcare
• 25 days holiday
• A collaborative and supportive work environment
• Exposure to international markets and logistics networks
• Stable position within a global top 5 Forwarder
• Newly built office facility
• Free parking

If you bring strong operational focus, accuracy in documentation, and a commitment to smooth customer shipments, we invite you to chart the next course in your ocean export career. Join the NX Group and help us drive the future of Ocean Exports Forward.