Observability Enterprise Success Leader

WinsAbove; Boston, New York (MA, NY); Híbrido; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Global benefits

RSUs

ESPP

Professional development

Inclusive culture

Descripción de la vacante

Datadog is seeking an Enterprise Customer Success Manager to drive value for our largest customers by aligning technical use cases with business outcomes. You will partner with executives and cross-functional teams to deliver measurable results and oversee onboarding.

This role supports a hybrid workplace in the United States, with travel to customer sites as needed. The compensation includes a competitive salary and equity options, reflecting your impact on retention and growth.

Formación

• 3+ years in a Customer Success or Account Management role.
• Experience managing a wide portfolio of enterprise accounts.
• Familiar with Fortune 1000 companies and global brands.
• Willingness to travel for onsite customer visits and events.
• Fluent in written and spoken English.

Responsabilidades

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executives to understand goals and translate them into a Datadog value narrative.
• Proactively build and maintain executive relationships to deliver value stories linking Datadog use cases to business results.
• Lead QBRs and strategic reviews to demonstrate impact and define next steps.
• Analyze adoption and usage trends to quantify value and inform financially grounded recommendations and opportunities.
• Position Datadog as a critical observability platform that enables reliability and informed decision-making.
• Own and project manage the onboarding process for new customers and collaborate with cross-functional teams.
• Align customers' objectives with our platform offerings.

Conocimientos

Relationship management

Executive stakeholder management

Cross-functional collaboration

Strategic thinking

Communications

English fluency

Descripción del empleo

Datadog is seeking an Enterprise Customer Success Manager to drive value for our largest customers by aligning technical use cases with business outcomes. You will partner with executives and cross-functional teams to deliver measurable results and oversee onboarding.

This role supports a hybrid workplace in the United States, with travel to customer sites as needed. The compensation includes a competitive salary and equity options, reflecting your impact on retention and growth.