Enterprise Customer Success Manager - Boston/New York

Blue Line Search Group; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

RSUs and ESPP

Job summary

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product attachment and foster strong relationships with our largest customers. You will advocate for the customer, align internal teams, and translate technical use cases into measurable business outcomes, while guiding onboarding and ongoing value delivery.

You’ll collaborate with cross-functional groups, lead executive reviews, and ensure a customer-centric approach that supports growth and retention in a hybrid

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000 companies and global brands.
• Strong written and verbal communication tailored to executives (CTO, VP Eng, DevOps).
• Experience in the B2B tech space or SaaS.

Responsibilities

• Act as a strategic partner to customers and orchestrate cross-functional internal teams.
• Proactively build and maintain executive relationships to deliver value stories.
• Lead QBRs and strategic reviews to align priorities and define initiatives.
• Analyze adoption and usage trends to quantify value and drive recommendations.
• Position Datadog as a critical observability platform for reliability and efficiency.
• Own and project manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure value delivery.
• Align customer objectives to platform offerings.

Skills

Relationship management

Strategic partnership

Cross-functional collaboration

B2B SaaS experience

Executive communication

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
• Own and project manage the on-boarding process for new customers.
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings.

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation.

In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is: $90,000—$120,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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