Enterprise CS Manager: Strategic Growth & Partnerships

Datadog, Inc.; Denver (CO); Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Datadog, Inc. is seeking an Enterprise Customer Success Manager to proactively drive product attachment and build strong relationships with our largest customers.

You will advocate for the customer and identify growth opportunities, while leading onboarding and cross-functional delivery to ensure measurable value. You will engage executive stakeholders, conduct strategic reviews, and translate technical use cases into business outcomes, all within a hybrid work model that supports work-life

Formación

• 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000 companies and global brands.
• Willingness to travel to support customer engagements.
• Fluent in written and spoken English.

Responsabilidades

• Act as a strategic partner to customers across executive, technical, and business stakeholders.
• Lead QBRs and strategic reviews to align priorities and define next steps.
• Analyze adoption and usage trends to quantify value and drive recommendations.
• Position Datadog as a key observability platform enabling reliability and informed decisions.
• Own and manage onboarding for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement, and other teams to ensure value delivery.

Conocimientos

Customer Success

Account Management

Executive communication

Cross-functional collaboration

Data analysis

Herramientas

CRM software

Descripción del empleo

Datadog, Inc. is seeking an Enterprise Customer Success Manager to proactively drive product attachment and build strong relationships with our largest customers.

You will advocate for the customer and identify growth opportunities, while leading onboarding and cross-functional delivery to ensure measurable value. You will engage executive stakeholders, conduct strategic reviews, and translate technical use cases into business outcomes, all within a hybrid work model that supports work-life