Enterprise Customer Success Manager - Boston/New York

Datadog, Inc.; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding

Mentor program

RSUs

ESPP

Professional development

Inclusive culture

Job summary

Datadog is seeking an Enterprise Customer Success Manager to drive value for our largest customers in Boston and New York. You’ll own relationships, orchestrate cross-functional teams and advocate for growth opportunities while delivering measurable business outcomes.

You’ll lead executive engagements, analyze adoption, and ensure successful onboarding and ongoing value delivery. This hybrid role requires strong communication, customer focus, and willingness to travel.

Qualifications

• Customer-centric, with 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000 companies and global brands across industries.
• Able to travel for customer onsite visits and events.
• Fluent in written and spoken English.

Responsibilities

• Act as a strategic partner to customers, coordinating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into Datadog value.
• Proactively maintain executive relationships to deliver outcome-driven value stories linking Datadog use cases to business results.
• Lead QBRs and strategic reviews to align on priorities and define next steps.
• Analyze adoption and usage trends to quantify value, identify gaps, and drive financially grounded recommendations.
• Position Datadog as a critical observability platform for reliability and informed decision making.
• Own and manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure consistent value delivery.
• Align customer objectives with Datadog offerings.

Skills

Customer Success

Account Management

Relationship Management

Cross-functional Collaboration

Job description

Enterprise Customer Success Manager - Boston/New York

Boston, Massachusetts, USA; New York, New York, USA

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
• Own and project manage the on-boarding process for new customers
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated yearly salary for this role at Datadog is:

$90,000 — $120,000 USD

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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