Enterprise Customer Success Manager: Strategic Partner

Datadog, Inc.; New York (NY); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Best-in-breed onboarding

Generous global benefits

RSUs and ESPP

Résumé du poste

Datadog, Inc. is seeking an Enterprise Customer Success Manager to drive strategic engagement with our largest customers. You will advocate for customers internally, ensure a positive experience and identify growth opportunities through a clear value narrative.

You will work in a hybrid Datadog environment, collaborating with cross-functional teams to deliver measurable outcomes and robust adoption of our observability platform across enterprise accounts.

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000/global brands a plus.
• Excellent written and verbal communication tailored for CTOs/VPs/DevOps.

Responsabilités

• Proactively drive product attachment and align with customer goals.
• Maintain executive relationships to deliver value stories and measurable outcomes.
• Lead QBRs and strategic reviews to set priorities and initiatives.
• Analyze adoption trends and provide financially grounded recommendations.
• Position Datadog as the observability platform of choice for reliability and efficiency.
• Own onboarding projects for new customers.
• Collaborate with cross-functional teams to ensure consistent value delivery.

Connaissances

Customer Success

Account Management

SaaS

Communication

Description du poste

Datadog, Inc. is seeking an Enterprise Customer Success Manager to drive strategic engagement with our largest customers. You will advocate for customers internally, ensure a positive experience and identify growth opportunities through a clear value narrative.

You will work in a hybrid Datadog environment, collaborating with cross-functional teams to deliver measurable outcomes and robust adoption of our observability platform across enterprise accounts.