OBGYN Practice Assistant II: Patient Scheduling & Admin

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support in a busy OB/GYN clinic. You will schedule appointments, greet patients, handle calls, and assist with billing and records in EPIC.

The role emphasizes teamwork, accuracy, and efficient office operations in a fast-paced environment, with onsite work at 45 Francis Street and a schedule of 40 hours per week.

Qualifications

• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management.

Skills

MS Office

Customer service

Verbal/written communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support in a busy OB/GYN clinic. You will schedule appointments, greet patients, handle calls, and assist with billing and records in EPIC.

The role emphasizes teamwork, accuracy, and efficient office operations in a fast-paced environment, with onsite work at 45 Francis Street and a schedule of 40 hours per week.