OB-GYN Practice Specialist — Scheduling & Patient Care

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking an Office/Practice Assistant II to support the OBGYN department in a fast-paced, onsite environment in Boston. You will handle scheduling, patient check-in/check-out, and front-desk duties to keep the practice running smoothly.

The role requires 2–3 years of office experience, a high school diploma or equivalent, and strong communication skills. Onsite schedule is Monday–Friday with 40 hours per week at 45 Francis Street.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Strong communication and customer service skills; ability to multitask.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management.

Education

High School Diploma or equivalent

Tools

EPIC Scheduling/Billing System

Microsoft Office

Job description

Mass General Brigham is seeking an Office/Practice Assistant II to support the OBGYN department in a fast-paced, onsite environment in Boston. You will handle scheduling, patient check-in/check-out, and front-desk duties to keep the practice running smoothly.

The role requires 2–3 years of office experience, a high school diploma or equivalent, and strong communication skills. Onsite schedule is Monday–Friday with 40 hours per week at 45 Francis Street.