Clinical Practice Assistant II — Scheduling & Care

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to provide administrative and patient-facing support in the OBGYN CFMS department. You will schedule appointments, check-in/out patients, and handle communications in a fast-paced clinical setting.

The role emphasizes accuracy, customer service, and efficient office coordination, with on-site work at 45 Francis Street. Experience in scheduling and EPIC is preferred.

Qualifications

• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).

Skills

Microsoft Office

Phone etiquette

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

EPIC

Job description

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to provide administrative and patient-facing support in the OBGYN CFMS department. You will schedule appointments, check-in/out patients, and handle communications in a fast-paced clinical setting.

The role emphasizes accuracy, customer service, and efficient office coordination, with on-site work at 45 Francis Street. Experience in scheduling and EPIC is preferred.