OBGYN Practice Assistant: Scheduling & EPIC

Mass General Brigham; Danvers (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham's The General Hospital Corporation in Danvers, MA is seeking a Practice Assistant II in the OBGYN department. You will provide administrative support to keep the clinic running smoothly and create a compassionate patient environment.

Responsibilities include scheduling, check-in/check-out, patient communication, billing processing with EPIC, and coordinating records. Training provided; you’ll act as an EPIC Super User and assist with surgical scheduling when needed.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and time-management skills.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Microsoft Office

Customer service

Communication

Time management

Education

High School Diploma

Tools

EPIC

Job description

Mass General Brigham's The General Hospital Corporation in Danvers, MA is seeking a Practice Assistant II in the OBGYN department. You will provide administrative support to keep the clinic running smoothly and create a compassionate patient environment.

Responsibilities include scheduling, check-in/check-out, patient communication, billing processing with EPIC, and coordinating records. Training provided; you’ll act as an EPIC Super User and assist with surgical scheduling when needed.