OBGYN Patient Services Navigator

African American Talent; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Pasadena, CA is seeking an administrative support professional to assist physicians and patients. You will act as a liaison, help patients access services, and coordinate communications with referring physicians.

The role includes follow-up by telephone and using EPIC/Care Connect, with emphasis on coordinating care and resources within the health system. This position requires strong communication and teamwork in a diverse patient population.

Qualifications

• Required: Prioritizing tasks reflecting importance of duties.
• Ability to build productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to manage competing demands and create productive work environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patient populations in varying health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Serve as liaison for patients and physicians within the practice.
• Assist patients in accessing services within the health system.
• Facilitate communications with referring physicians and resources.
• Provide follow-up via telephone and EPIC/Care Connect.

Skills

prioritization

relationship building

multi-tasking

verbal communication

diplomacy

coverage for clinics

Education

Bachelor's degree or equivalent

Tools

EPIC/Care Connect

Job description

UCLA Health in Pasadena, CA is seeking an administrative support professional to assist physicians and patients. You will act as a liaison, help patients access services, and coordinate communications with referring physicians.

The role includes follow-up by telephone and using EPIC/Care Connect, with emphasis on coordinating care and resources within the health system. This position requires strong communication and teamwork in a diverse patient population.